Skills shortage in IT

The shortage of IT specialists is pushing many companies to their limits. Vacancies remain unfilled and service quality suffers. Automation and self-service offer an effective answer here.

The skills shortage in IT, particularly in IT support, is affecting companies worldwide and is becoming ever more acute. Many IT teams are already understaffed, vacancies remain unfilled for months on end and existing employees are increasingly reaching their limits.

Automation provides effective relief in the short and long term. With self-service solutions, digital touchpoints and an IT machine such as cora, standardized processes relating to IT support can be mapped efficiently and reliably. This relieves the existing IT support team in a targeted manner and frees up time for strategic tasks while improving service quality.

Shortage of skilled workers

Consequences in
daily business

Service quality
suffers noticeably

An overloaded IT support team is often no longer able to process requests with the usual quality or within the agreed SLA times. The result: IT end users are dissatisfied, frustration increases and the image of IT support suffers noticeably.

Response times
are delayed

When IT support reaches its limits, response times increase. Critical and urgent IT problems that affect employee productivity remain unresolved for longer and have an impact on everyday working life.

Waiting times
are getting longer

Increasing backlogs in IT support mean that end users have to wait longer for the hardware they need. This becomes particularly critical at peak times, such as at the end of the month when new hires are made, when waiting times become even longer.

cora as an extension of the service offering

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Smart automation to combat the skills shortage

Unfilled positions pose enormous challenges for many IT departments. This makes it all the more important to relieve existing resources in a targeted manner without compromising on service. Self-service enables employees to help themselves with simple issues. This includes, for example, solutions such as knowledge portals, chatbots or an IT machine like cora.

This complements digital services with a physical touchpoint: hardware such as cables, laptops or accessories can be obtained easily, securely and at any time without the need for staff. This not only reduces the burden on the helpdesk, but also makes IT faster and more modern.

Shortage of skilled workers 1

More time for the essentials

In many IT departments, valuable resources are lost to routine tasks. This is exactly where cora takes over: the smart IT vending machine relieves your team by fully automating time-consuming processes such as issuing, returning or lending IT assets.

cora frees up time for strategic issues and more complex challenges that require human expertise. Even outside of traditional office hours, cora ensures continuous availability and thus noticeably improves service quality without the need for additional staff.

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