How staff turnover drives up IT costs

Wie Fluktuation die IT-Kosten in die Höhe treibt

High staff turnover not only drives up recruiting costs, but also causes considerable IT expenditure. These costs can be reduced with smart solutions.


Staff turnover is a constant companion in companies, and studies show that it is continuously increasing - exacerbated by the ongoing shortage of skilled workers. According to the HR survey by Wirtschaftsmacher, 85% of companies confirm that they are suffering from a shortage of skilled workers. At the same time, 80 percent see staff turnover as a significant problem. 67 percent of those surveyed expect the situation to get worse.

The consequences are serious: an increasing workload for the remaining employees (according to 59% of respondents) as well as increased personnel and recruiting costs. In addition, valuable skills are lost, which impairs a company's innovative strength and competitiveness in the long term.

The cost of staff turnover

Losing an employee is expensive - not only because of the obvious recruiting costs, but also due to indirect expenses. According to the Work Institute, every lost employee costs the company an average of a third of their annual salary. Gallup even estimates this figure at up to twice the salary.

The costs are divided into direct and indirect costs, whereby the latter are more difficult to quantify as they include, for example, loss of productivity until the employee is fully trained, loss of know-how and knowledge gaps or demotivation and uncertainty in the team.

The direct costs of staff turnover include

  • Ad placements
  • Recruitment fees
  • Costs for temporary staff
  • Salary costs for the HR department and managers for recruitment interviews
  • Travel and relocation costs
  • Starting bonuses
  • Training and induction costs
  • Provision and installation of IT equipment

The last point in particular is often underestimated. New employees need functioning IT equipment in order to be productive. The provision of laptops, monitors or mobile devices not only incurs direct costs, but also ties up IT resources.

  • «IT costs in particular are often underestimated: New employees need devices that are ready for immediate use, but providing them ties up resources and incurs additional costs.»

Efficient IT equipment for new employees

To ensure that new employees become productive quickly and have a positive experience on their first day at work, IT processes must function smoothly. This includes informing the IT department about the new hire at an early stage to avoid delays.

It is particularly challenging in companies with multiple locations or remote employees if IT is not available everywhere. Here, companies need to find solutions to provide IT assets efficiently.

Possible solutions:

  • Pre-staged devices: Laptops and other IT devices are pre-configured and equipped with basic software so that they are ready for immediate use.
  • IT machines: Hardware is stored in vending machines that are connected to the power supply and network. This allows IT to personalise the end devices remotely and employees can remove them safely and easily - regardless of the start date.
  • Automated processes: Clear coordination between IT, HR and line managers enables the provisioning process to be organised efficiently.

Fluctuation cannot be avoided, but companies can minimise the associated costs. An efficient IT provisioning process helps to ensure that new employees are up and running quickly and feel welcome. Through automation and clever solutions such as pre-staged devices or IT vending machines, the IT department can significantly reduce the workload - and thus make a valuable contribution to the company's efficiency and productivity.

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