24/7 hardware supply at the Schwarzwald-Baar Klinikum

The Schwarzwald-Baar Klinikum relies on modern processes - also in IT support. The use of cora has created a flexible 24/7 solution for automated hardware issue that relieves the IT team and efficiently supports employees in their day-to-day work at the hospital.

The Schwarzwald-Baar Klinikum in Villingen-Schwenningen is an academic teaching hospital of the University of Freiburg and, with around 3,300 employees and 1,000 beds, is one of the largest non-university hospitals in Baden-Württemberg. The new building, which opened in 2013, was constructed with the aim of providing state-of-the-art medical infrastructure while enabling efficient processes.

Self-service for 3,300 employees

cora enables the simple pickup and return of hardware - around the clock, efficiently and without waiting times.

Satisfaction across the board

With 4.7 out of 5 points, cora achieved a strong result in terms of user satisfaction - from IT team to end users.

Modern & digital for efficient processes

With cora, Schwarzwald-Baar Klinikum is digitising its IT asset issue and sustainably increasing efficiency in IT support.

Initial situation

The hospital’s IT support team was faced with increasing demands and a growing need for 24/7 availability. The manual issuing of IT assets such as power adapters, toner cartridges, mice and batteries for DECT phones led to frequent disruptions in the IT team’s day-to-day work. Every single hardware issue had to be processed manually, which was time-consuming and resource-intensive. There was a desire to provide staff with a flexible solution that was available at all times, without having to tie up additional staff resources.

The search for a high-performance solution to these challenges began. From the outset, it was clear that the hospital’s chosen path of implementing innovative self-service processes should be consistently pursued. Even patient registration in the reception area of the Schwarzwald-Baar Clinic is already carried out digitally and efficiently via self-service terminals.

Implementation

The hospital soon came across cora during its research. Following an evaluation, it soon became clear that cora met all the requirements for deployment at the Schwarzwald-Baar Clinic. Of particular importance was the ability to seamlessly connect cora to the Matrix42 ITSM system used by the SBK. Thanks to a dedicated extension, cora can be fully integrated into Matrix42 within minutes, without the need for complex integration involving extensive programming.

The smart IT vending machine was strategically placed in the hospital's new building and covers the following use cases

Self-service issue of IT assets such as power supply units, toners, mice and batteries
Rental of meeting hardware and notebooks
Return of devices via an integrated return tray
Management and issue of keys for training rooms

The implementation went smoothly and the IT team was closely supported throughout the process. Thanks to the professional approach of cora Customer Success Management, the effort for Schwarzwald-Baar Klinikum was efficient and reduced to a minimum.

«We never thought that cora would provide us with so much added value. The employees in the IT team are enthusiastic about cora.»

Björn Bechtold

Head of IT Infrastructure
Schwarzwald-Baar Klinikum

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Successes

The introduction of cora brought numerous benefits to the Schwarzwald-Baar Klinikum:

Significant relief for the IT support team by reducing manual expenditure
Round-the-clock availability of IT assets for employees
High user satisfaction with an average rating of 4.7 out of 5 points
Efficient management of rental devices and keys

The employees particularly appreciate the ease of use and the rapid availability of the required hardware. The introduction of cora has also significantly reduced interruptions in the IT team's daily operations. The time-consuming manual processing of each individual hardware issue and return is now a thing of the past thanks to cora. Many of these processes are now largely self-service, which gives the team significantly more capacity to handle more complex tasks.

Outlook

In the future, the hospital plans to connect cora to the ITSM system Matrix42 in order to further automate processes and increase transparency. In addition, the use of cora in other departments is being examined in order to expand the benefits of the solution throughout the hospital.

With the implementation of cora, Schwarzwald-Baar Klinikum has taken an important step towards digitalisation and increased efficiency in IT support. The solution makes a significant contribution to meeting the high demands of modern hospital operations.

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Portraitbilder_702x674_0000_Roland_Waniek

Roland Waniek
Sales & Partner Manager

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