Relief at the touch of a button - how cora strengthens IT support at Schaffhauser Kantonalbank

Schaffhauser Kantonalbank relies on modern IT support solutions - with cora as the central self-service element. The IT automaton relieves the support team, ensures 24/7 availability and increases efficiency in day-to-day work.

With around 370 employees, Schaffhauser Kantonalbank (SHKB) is the leading financial institution in the Schaffhausen region. As a modern universal bank, it relies on a forward-looking IT strategy focussing on automation, availability and efficient processes for employees and customers.

Efficient IT support around the clock

cora gives SHKB employees access to IT accessories at any time. Automated, contactless and with no waiting time at the service desk.

Standard tasks solved automatically

Thanks to the automated hardware distribution, cora reduces manual processes and relieves the IT team with a measurable effect in daily operations.

High acceptance among all user groups

With a score of 4.7 out of 5, cora impressed both end users and the IT support team in terms of user satisfaction and user-friendliness.

Initial situation

With increasing digitalization and complexity in banking, the demands on IT support have also increased. SHKB's IT department is lean and the team is confronted with a wide range of tasks on a daily basis, including the manual issue and management of IT equipment. However, it was precisely these routine tasks that led to frequent interruptions in operations.

SHKB was looking for a solution to provide employees with IT assets quickly, easily and independently in order to relieve the IT team of these repetitive and time-consuming tasks.

As part of the modern IT services offered by cora's sister company pidas, the smart IT machine cora was found to be ideal for use at SHKB.

Implementation

cora was quickly introduced as a central component of pidas' standardized support model and is now an integral part of the IT infrastructure. Implemented in just two months, cora:

24/7 self-service for IT items such as charging cables, keyboards or wired headsets
Approval-based removal of high-quality assets (e.g. wireless business headsets)
Device lending for meetings or temporary requirements
Automated distribution and return: around the clock - with no waiting time

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"We have a lean team with a wide range of tasks - cora relieves the team noticeably and helps us to focus on more complex tasks."

Denise Kiyici

Head of IT Customer Service
Schaffhauser Kantonalbank

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Successes

cora quickly proved its worth at SHKB. Since the go-live, the figures clearly show that cora has been used extensively. At a qualitative level, too, it is clear that cora has been fully accepted by employees: this is shown by the measured customer satisfaction with an excellent score of 4.7 out of a possible 5 points. Additional indicators of the successful introduction:

Between 80 and 100 withdrawals per month - and the trend is rising
Noticeable relief for the IT team, which can now focus more on strategic tasks
Transparency & safety through documented withdrawals and targeted control via approvals

Outlook

In the future, SHKB plans to connect cora to the Jira ticket system in order to further automate processes and increase transparency.

In addition, cora is to become part of the already active chatbot, thus enabling end-to-end automation. This will allow hardware issues to be triggered automatically from chatbot conversations, ensuring an excellent user experience and further reducing the workload of the IT team.

Project participation

pidas ag

Zurich-Dübendorf

pidas is a sister company of cora and one of the leading IT service providers for modern IT end-user support. The company, which has branches in Zurich-Dübendorf, Vienna, Graz, Munich and Budapest, was founded in 1987 and employs around 400 people.

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Get in touch

Roland Waniek
Sales & Partner Manager