cora enables progress at Endress+Hauser

The Endress+Hauser Group is united by a shared passion: driving progress forward. Consequently, a cora IT vending machine supports hardware distribution, ensuring a smooth, readily available supply of IT equipment for employees at all times.

Endress+Hauser is an international supplier of measuring instruments, services and solutions for industrial process technology and automation. The group is considered the global market leader in measurement technology and employs almost 17,000 people.

The product centre, Endress+Hauser Flow, relies on the smart IT machine cora for its IT automation. The company is very progressive and strives for future-oriented solutions and efficient processes in all areas. The cora concept therefore fits in perfectly with the company's digital orientation. Not only does it relieve the burden on internal IT, but it also strengthens the modern, service-oriented approach to IT support.

Efficient IT support around the clock

cora provides Endress+Hauser employees with automated, contactless access to IT accessories at any time, without waiting times.

High acceptance among all user groups

With a score of 4.7 out of 5 points, cora impresses in terms of user satisfaction among both end users and the IT support team.

Standard tasks solved automatically

Through automated hardware provisioning, cora reduces manual processes and relieves the IT team with measurable effects in daily operations.

Initial situation

The IT department at Endress+Hauser Flow had already established a high level of digitalization within the company. Nevertheless, the IT organization was facing several challenges:

Manual hardware distribution to employees - a laborious and time-consuming process.
Use of resources - less and less time for administrative IT tasks.
Increasing demand for fast availability of IT peripherals for employees.

Finally, the IT team became aware of the smart IT machine from cora - and was immediately convinced of the clear benefits. The advantages that cora could offer for ongoing operations were immediately understood. As a result, the IT team advocated the use of cora and presented the IT machine internally.

Implementation

After a thorough business case analysis, the decision was made to install the first cora IT machine at the head office in Reinach BL.

With cora, an automated hardware self-service was introduced, which:

massively speeds upthe dispensing of mice, keyboards, headsets, chargers and smartphone accessories.
Around 100 withdrawals are recordedeach month - clear proof of employee acceptance.
The system isfully integrated into the ITSM system Matrix 42, which means that all transactions are recorded in a traceable and audit-proof manner.
This has significantly reduced the workload of the IT operations team, which can now concentrate more on more complex and strategic tasks.

Endress+Hauser's IT department was particularly impressed by the smooth flow of the entire implementation process and the communication with cora Customer Success Management.

«cora noticeably reduces the burden on our IT department. Its ease of use, rapid availability, and seamless integration with Matrix42 make a real difference in our day-to-day work.»

Steve Pelka

Team Lead Workplace Services
Endress+Hauser

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Successes

The introduction of cora has optimised IT processes at Endress+Hauser in the long term:

High user acceptance: Employees use the machine regularly because it provides quick and easy access to IT accessories.
Increased efficiency: No more waiting times or manual hardware distribution.
High quality: Endress+Hauser particularly emphasises the mechanical quality of cora and the excellent user experience.
Exceeded expectations: cora met all agreed requirements – and delivered new features on top of that.

Endress+Hauser employees are also consistently satisfied and accepted cora right from the start: cora proves to be a reliable companion, especially in shift operations, because IT services are also available outside regular support hours.

New colleagues can be equipped with the appropriate IT equipment immediately, even during off-peak hours – a noticeable advantage in everyday life. The fast, uncomplicated hardware processing is also impressive: orders can be placed efficiently, and collection by badge takes place directly at the device, without waiting times or additional trips.

Overall, the feedback shows how much cora reduces the burden on internal processes and significantly simplifies access to IT equipment.

Conclusion: cora has proven to be an efficient, reliable and future-proof solution that sustainably reduces the burden on IT operations at Endress+Hauser.

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Get in touch

Roland Waniek
Sales & Partner Manager