Self-service processes have become an integral part of everyday life at Dosenbach-Ochsner. The smart IT machine cora therefore fits perfectly into the concept.
With over 4,500 employees, around 390 stores and around 13 million pairs of shoes sold each year, Dosenbach-Ochsner AG is the leading shoe and sports retailer in Switzerland.
Initial situation
The IT department at Dosenbach-Ochsner AG was looking for a solution to make the issuing of IT assets more efficient. Manual administration regularly led to interruptions in daily business operations and posed a challenge, particularly in view of the tight staffing situation.
However, inquiries to various distributors did not result in satisfactory solutions. Finally, the IT team became aware of cora's smart IT machine via LinkedIn - and was immediately convinced of the clear benefits. The advantages that cora could offer for ongoing operations were immediately understood. As a result, the IT team advocated the use of cora and presented the IT automat internally and within the entire group.
Implementation
After rapid internal coordination, cora was integrated into the IT infrastructure. The implementation went smoothly and was supported by close cooperation with the cora Customer Success Team. The added value of the solution became apparent shortly after the go-live:
- Self-service: employees can now remove IT peripherals independently and flexibly without having to rely on the presence of or interaction with the IT service team.
- Regular replenishment: The vending machines are replenished by the IT team on a regular and planned basis, which has optimized and simplified operating processes.
- Ease of use: Initial feedback emphasizes that cora is intuitive to use and operates smoothly.
Successes
The implementation of cora has noticeably eased the burden on internal IT processes and increased efficiency in IT management. Thanks to the high number of withdrawals, both IT employees and users benefit:
- Time savings: less waiting time and seamless availability of IT assets without downtime
- Flexibility : Devices can be removed regardless of service times
- Transparency: Asset management is handled entirely via cora, which enables precise tracking and reporting.
Outlook
As a next step, the integration of additional functions such as the return option and a webshop connection will be examined. These steps are intended to further optimize asset management and underline the innovative character of the IT department. The connection to the ITSM system is also on the roadmap for 2025.
This expansion will be implemented in close cooperation with cora Customer Success Management to ensure a seamless and efficient implementation.
