Whitepaper

The ticket to New Work and efficient IT support.

Hybrid working models and flexible processes present IT support with new challenges and demand smart solutions. This roadmap guides you in 9 stages to a future-proof support organization.

IT support in a field of tension

Hybrid working, flexible working hours and decentralized teams have long been a reality - but many IT departments are facing a growing challenge. The increasing number of support requests, the shortage of specialists and inefficient processes are leading to overload and long waiting times.

At the same time, employees expect seamless IT support - regardless of time and place. But the reality is often different. It is therefore important to find new ways to optimize IT support processes, free up resources and increase job satisfaction at the same time.

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What you can expect in the whitepaper:

  • Facts & Data: Gain valuable insights from recent studies on New Work, IT support and automation.
  • Best practices from the field: Find out how companies such as SICK, Hansgrohe and Provinzial are already benefiting from smart IT automation.
  • Concrete use cases & tips: Discover practical strategies to make IT support more efficient and future-proof.
  • Self-service with IT automation: Learn how automated solutions relieve the burden on support and allow employees to work flexibly.
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Step by step to efficient IT support

Working from home has become the norm, flexible working models are shaping everyday working life - and with them, the demands on IT are growing. Companies must not only enable hybrid working, but also make IT support more efficient. IT can move from being a problem solver to an enabler and actively support employees in their new ways of working.

Automation plays a key role here: self-service solutions, for example, take the pressure off support and ensure smooth, flexible IT support. But how can change be achieved? Our 9-stage roadmap shows you how to move step by step from today's organization to modern, efficient IT support. Find out in the document which measures you can implement immediately.