Imagine if you could make your IT processes not only more efficient, but also more cost-effective. IT automation offers precisely these benefits with a future-proof approach. But how exactly is IT automation used in different areas and which solutions are available?
The multifaceted landscape of IT automation
IT automation can be used in numerous scenarios and areas:
System and network management: This includes the automatic configuration of network devices, the provision of virtual machines and the monitoring of system resources.
Software deployment: This ensures that all systems are equipped with the latest software packages, patches and updates.
Incident management: Problems in IT systems are detected and automatic troubleshooting measures are initiated.
Process automation: This includes automatic ordering and billing, user requests and workflow management.
Monitoring and reporting: By collecting performance data and creating reports, companies gain in-depth insights into the operation of their IT.
Testing and deployment of applications: Automated testing and deployment processes ensure application quality and reduce time to market.
Artificial intelligence and machine learning: In complex data processing and analysis tasks, IT automation tools perform tasks related to AI and ML models.
A structured approach to IT automation
At the start of an IT automation project, it is essential to define clear objectives. This could be, for example, increasing efficiency, reducing operating costs or speeding up service provision. The following steps should be observed in the subsequent process:
Selection of automation solutions: Individual script automations, configuration management tools, workflow automations or cloud orchestrations can be used for this purpose.
Process design and implementation: After a detailed definition of the desired automated process (actual and target processes), the selected tools are used for automation.
Monitoring and maintenance: The automated processes must be continuously monitored and updated as required.
Documentation: An important, often overlooked aspect is the comprehensive documentation of the automated processes. This ensures that every member of your team understands how the automation works. Thorough documentation also makes it possible to make quick and informed changes when necessary.
Security and compliance: It is essential that the automated processes meet all security guidelines and compliance requirements.
Continuous improvement (CIP): Feedback and experience are used to constantly optimize the automated processes.
Continuous training: Knowledge is power. Targeted training ensures that your team is not only familiar with the automated processes, but can also use them effectively. This increases acceptance within the team and promotes optimal use of the automation tools. Only if the users recognize the added value of the IT solution can the process be successful.
The added value of IT automation
The advantages of automation are manifold. For example, companies can- Save time and resources
- Minimize sources of error
- Increase user satisfaction
- Improve their competitive position
- Promote innovation
- Ensure data protection
Case study: IT automation in action
The potential of IT automation becomes particularly clear when you look at specific use cases. One such example is the IT automaton "cora". cora increases business processes by an impressive 80% more efficiency compared to conventional procedures.
Companies like SICK have been able to easily automate business processes thanks to cora. With the vision of offering users high availability and fast resolution times, SICK opted for the cora IT automaton, which acts as an innovative IT touchpoint and is available around the clock.
Thanks to cora, we can provide our employees with IT equipment around the clock. The IT vending machine has enabled us to increase our service performance and meet the needs of our employees.
Christian Scherer, IT-Consultant Workplace Services at SICK
Conclusion
IT automation has the potential to significantly optimize business processes and increase a company's efficiency. With the right planning and the right tools, companies can revolutionize their IT landscape and prepare themselves optimally for future challenges.