New Work brings with it new requirements for IT support. The public insurer is responding to this and is relying on 24/7 service with IT automat cora
With over 5,700 employees and more than 1,300 agencies, supported by cooperation with 116 savings banks, the Provinzial Group, the second-largest public insurer in Germany, has an influence that extends across five federal states.
The challenge of coordinating a large number of working hours and meeting the increasing demands of Modern Work called for a solution that was both innovative and flexible. The Group aimed to offer its internal customers a fast and high-quality service and was prepared to invest in a new solution to achieve this goal.
The challenge: decentralization and modern work
In view of its decentralized structure with locations across several federal states and the increasing importance of flexible working models, the Provinzial Group faced the challenge of adapting its IT support accordingly. The different working hours of employees and the growing expectation of digital support called for a solution that would offer a new level of service.
After a short test phase with subsequent minor optimizations, the system officially went live in the second half of 2023. User acceptance was very high right from the start. They were particularly impressed by the versatility of the machine and its high level of reliability.
The solution: introduction of cora
The Group found the answer in cora, an innovative IT vending machine that was piloted at the main site in Münster and rolled out across the Group at all five main sites following the successful completion of the pilot project. cora was developed to digitalize and centralize IT support by setting up service points at the locations, which are operated by the partner Bechtle. These service points make it possible to manage IT field support centrally and at the same time support the decentralized structure.
User acceptance and enthusiasm
Right from the start, user acceptance was exceptionally high, accompanied by great enthusiasm for the versatility of the machine. Matthias Vogel, Head of Workplace Management, describes cora as "an important companion on the road to digitalization and visibility in IT service - a refreshing innovation."
The advantages of cora
cora is available to over 5,700 users 24/7 at all five main locations and is actively used. Employees particularly appreciate the additional independence and the round-the-clock IT service that cora provides. This step towards sustainability also means that items no longer need to be shipped, which reduces packaging.
Another significant success of cora is the extension of service hours, which makes employees less dependent on IT staff and enables more cost-effective delivery of IT items for Provinzial. cora turns IT support into an experience and creates a positive perception.
Conclusion
By introducing cora, the Provinzial Group has found a forward-looking solution that not only increases the efficiency and flexibility of IT support, but also represents a significant step towards digitalization and sustainability. cora is more than an IT machine; it is a symbol of the change and innovation taking place at the heart of the Provinzial Group and provides a solid foundation for the further development of the company in the digital future.
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