Initial situation
The era of working from home and hybrid working from multiple locations has significantly changed the demands placed on IT support, while the need for supporting technologies and services has increased. Now it's time for companies: Off to the digital workplace of the future! This was also the situation at Hansgrohe from the Black Forest. The company attaches great importance to smooth IT and systematic hardware output.
Consequently, Hansgrohe was looking for a solution that would relieve the burden on IT support and increase internal efficiency at the same time. Hansgrohe defined three main milestones that they wanted to achieve in IT support:
- introduce a plug & play technology
- enable an expansion in terms of 24/7 availability
- increase efficiency through automation.
Hansgrohe is a long-standing customer of the family business Streit Service & Solution. Together with Streit, Hansgrohe developed the vision of implementing a smart IT vending machine.
Implementation
For Hansgrohe, human resources are the number one success factor. Accordingly, the company was very keen to familiarize its employees with innovative technologies that would make their everyday work easier. Based on the overarching support strategy, Hansgrohe decided to tackle the introduction of cora together with Streit.
Following initial joint workshops and the development of the solution design, cora was delivered and installed at the Schiltach site in the Black Forest as part of the proof of concept phase. After commissioning and training, an internal marketing campaign was launched to quickly establish the new IT touchpoint. Every employee was allowed to take a goodie from the cora and thus had a first touchpoint that was very well received and immediately broke the ice between the employees and the IT vending machine.
Successes
cora has optimised many things in IT support at Hansgrohe. The expert in sanitary products now enjoys modern, user-friendly technology that enables end users to independently remove various hardware components such as laptops, mice or keyboards. Employees also enjoy a positive user experience and gain time in their work. cora is refilled by our partner Streit. The companies have complete control over who has taken which item from the cora and also receive information on the number of items in stock.
The 24/7 support provided by cora is greatly appreciated by employees and IT supporters. This not only positions Hansgrohe as an innovative employer, but also saves valuable time and resources. The implementation of cora has paid off.
