Why this is so important
The importance of the same-day experience lies in several decisive factors. It is a clear competitive factor in the war for talent: young talents in particular are increasingly measuring the quality of an employer by the digital user experience in their day-to-day work. Those who impress with speed and simplicity score points with potential employees. In addition, the immediate availability of relevant tools and access points ensures that new colleagues can work productively from day one. Long waiting times during onboarding not only slow down individual employees, but also cause hidden costs. And finally, the same-day experience is a cultural signal: it stands for trust, empowerment and a high level of digital maturity within the company.
Requirements for a same-day experience
- Standardisation & automation: Processes must be defined and automatable.
- Role-based authorisation model: A system should record which employees have which rights and roles.
- Corporate culture plays a decisive role: A modern organisation that trusts and has confidence in its employees creates the basis for self-service solutions without a control mentality. Modern same-day experience is ultimately not just technology, but an expression of a future-oriented mindset
What companies can do in concrete terms
To establish a genuine same-day experience, companies need to make several adjustments. Central processes should be automated based on rules to ensure efficiency and scalability. Equally important is the introduction of intuitive self-service offerings that enable employees to fulfil their needs quickly and independently. Specialist departments should be involved at an early stage so that their specific requirements can be incorporated into the design of these services. Last but not least, silo structures between IT, HR and the operational units need to be dismantled. A holistic and sustainable same-day experience can only be created if all relevant areas work together.
The same-day experience is not a luxury, but a hygiene factor in the workplace of the future. Companies that focus on speed, trust and digital excellence not only create happier employees - they also secure a strategic advantage in the competition for the best talent. With solutions such as an IT vending machine, a buzzword becomes reality.
