News
05.04.2023
The support of tomorrow is automated
Device support is under enormous cost pressure and, like the entire IT industry, is suffering greatly from the shortage of skilled workers. Another complicating factor is that hybrid work confronts IT support with even more hurdles and increased effort. «Swiss IT Reseller» asked the support specialist pidas what challenges customers in device support have to face today and how to tackle them. A conversation about automation, user empowerment and helping people to help themselves.
The topic of IT vending machines has been a hot topic in companies for a few years now. Last year in particular, the machines were rolled out in large numbers. Today, we see a wide variety of models in use at companies.
Read the full interview with Roland Waniek, Sales & Partner Manager at cora.