Initial situation
The hospital’s IT support team was faced with increasing demands and a growing need for 24/7 availability. The manual issuing of IT assets such as power adapters, toner cartridges, mice and batteries for DECT phones led to frequent disruptions in the IT team’s day-to-day work. Every single hardware issue had to be processed manually, which was time-consuming and resource-intensive. There was a desire to provide staff with a flexible solution that was available at all times, without having to tie up additional staff resources.
The search for a high-performance solution to these challenges began. From the outset, it was clear that the hospital’s chosen path of implementing innovative self-service processes should be consistently pursued. Even patient registration in the reception area of the Schwarzwald-Baar Clinic is already carried out digitally and efficiently via self-service terminals.
Implementation
The hospital soon came across cora during its research. Following an evaluation, it soon became clear that cora met all the requirements for deployment at the Schwarzwald-Baar Clinic. Of particular importance was the ability to seamlessly connect cora to the Matrix42 ITSM system used by the SBK. Thanks to a dedicated extension, cora can be fully integrated into Matrix42 within minutes, without the need for complex integration involving extensive programming.
The smart IT vending machine was strategically placed in the hospital's new building and covers the following use cases
Self-service issue of IT assets such as power supply units, toners, mice and batteries
Rental of meeting hardware and notebooks
Return of devices via an integrated return tray
Management and issue of keys for training rooms
The implementation went smoothly and the IT team was closely supported throughout the process. Thanks to the professional approach of cora Customer Success Management, the effort for Schwarzwald-Baar Klinikum was efficient and reduced to a minimum.