Initial situation
With increasing digitalization and complexity in banking, the demands on IT support have also increased. SHKB's IT department is lean and the team is confronted with a wide range of tasks on a daily basis, including the manual issue and management of IT equipment. However, it was precisely these routine tasks that led to frequent interruptions in operations.
SHKB was looking for a solution to provide employees with IT assets quickly, easily and independently in order to relieve the IT team of these repetitive and time-consuming tasks.
As part of the modern IT services offered by cora's sister company pidas, the smart IT machine cora was found to be ideal for use at SHKB.
Implementation
cora was quickly introduced as a central component of pidas' standardized support model and is now an integral part of the IT infrastructure. Implemented in just two months, cora:
24/7 self-service for IT items such as charging cables, keyboards or wired headsets