cora enables progress at Endress+Hauser

Initial situation

The IT department at Endress+Hauser Flow had already established a high level of digitalization within the company. Nevertheless, the IT organization was facing several challenges:

• Manual hardware distribution to employees - a laborious and time-consuming process.
• Use of resources - less and less time for administrative IT tasks.
• Increasing demand for fast availability of IT peripherals for employees.

Finally, the IT team became aware of the smart IT machine from cora - and was immediately convinced of the clear benefits. The advantages that cora could offer for ongoing operations were immediately understood. As a result, the IT team advocated the use of cora and presented the IT machine internally.

Implementation

After a thorough business case analysis, the decision was made to install the first cora IT machine at the head office in Reinach BL.

With cora, an automated hardware self-service was introduced, which:

• massively speeds upthe dispensing of mice, keyboards, headsets, chargers and smartphone accessories.
• Around 100 withdrawals are recordedeach month - clear proof of employee acceptance.
• The system isfully integrated into the ITSM system Matrix 42, which means that all transactions are recorded in a traceable and audit-proof manner.
• This has significantly reduced the workload of the IT operations team, which can now concentrate more on more complex and strategic tasks.

Endress+Hauser's IT department was particularly impressed by the smooth flow of the entire implementation process and the communication with cora Customer Success Management.