Initial situation before the introduction
commIT was looking for a solution to meet the increasing demands in IT support and to be able to deploy its own resources in a more targeted manner.
Manual issue and return processes tied up valuable capacities
The desire for flexible IT services available at all times was growing
Sustainability and efficiency needed to be more strongly integrated into day-to-day operations
Providing IT at two locations posed additional logistical challenges
Implementation
The two cora terminals were put into operation at the Aarau and Baden locations and support classic IT use cases such as device replacement, returns or initial equipment for new admissions. Employees operate the machines intuitively via a touch panel - access is secure via badge, PIN or barcode.
cora is directly connected to the existing system landscape via open interfaces and can be flexibly integrated into existing processes. The connection to the software distribution (e.g. SCCM) makes it possible to update and personalize devices in the background and equip them with the necessary software packages - ready for use as soon as they are removed.
Creative uses are also possible: for example, the vending machines can be used for secure internal handovers between part-time employees or to provide small gifts for staff.