Companies with multiple locations, whether national or international, face the challenge of managing their IT efficiently and centrally. The IT department is often based at headquarters and has to manage all locations from there. This poses considerable difficulties - particularly in terms of hardware management, inventory management of IT assets and providing a consistent IT support experience for all employees.
Challenges of centralized IT management
1. Hardware management & distribution of IT assets
- IT assets often have to be sent by post or even transported personally between locations. This results in high costs for shipping and logistics.
- The response time is limited, as it can take several days for the required equipment to reach the new employee.
2. Rapid provision of workplace equipment
- Hire times are getting shorter and shorter in modern companies: new employees need to be ready to work quickly.
- Delays in the provision of laptops, headsets or other equipment lead to a loss of productivity.
3. Warehouse management from a distance
- Without physical proximity to the sites, it is difficult to maintain a transparent overview of the stock of IT assets.
- A lack of real-time data can lead to devices lying around unused or urgently needed hardware not being available in time.
4. Consistent IT support experience for all employees
- Employees at different locations expect the same fast and professional support as those at headquarters.
- IT teams need to ensure that every request is handled efficiently, regardless of where the employee is located.